Vector artwork — AI, EPS, SVG or a vector PDF. Vector files can be scaled to any embroidery size without losing detail, which means the stitch file can be built accurately for a small chest logo or a large back placement from the same source.

Yes. A high-resolution PNG with a transparent background is usually enough to work from, and a JPG still gives us something to assess. If the file isn’t good enough to embroider from cleanly, we’ll tell you before anything is set up.

That is very common. Send whatever version you have and we’ll review it. In most cases the artwork can be prepared for embroidery as a one-time setup step, and we’ll confirm what is involved before proceeding.

Thread colours are matched as closely as the available thread range allows. We match to your brand specification and show you the result in a stitch-out, so you can see the actual colours on fabric before production rather than approving them on a screen.

Yes. You review and approve the embroidery setup before production. Once approved, we retain your embroidery file and use the approved setup as the standard for future orders. If a different garment, placement or embroidery size requires an adjustment, we’ll let you know.

We’ll flag it. Very small lettering and hairline detail can close up in thread, so we’ll tell you what we would adjust, at what embroidery size it will hold, and let you decide. We do not change your logo without your approval.

Yes. Once your logo is digitised and approved we hold the file, so reorders and new starters are produced to the same standard without repeating the setup. If you later add a different garment, placement or embroidery size, the setup may need adjusting for it — we’ll tell you if that applies.