Case Studies
Sites, headcount, how each rollout was staged, what it cost in time, and what changed afterwards — checked against the client’s own records and approved by them before publication. Including the parts that went wrong.
1,000+
Healthcare organisations
60,000+
Garments supplied
40+
Years experience
95%+
Client reorder rate
Three ways to check us
Three different lengths of the same question. A review is what someone wrote unprompted. A story is a conversation with them, in their voice. A case study is this — the working, with the numbers attached and the client’s sign-off on them.
Shortest
Unedited, sourced from our Google Business Profile, good and bad. Thirty seconds each, and none of them ours to curate.
Longer
An interview with the person who runs the uniform. What they inherited, what they changed, what they’d do differently.
You are here
Roles, sites and headcount covered, how the rollout was staged, what the portal changed, and figures checked against the client’s own records.
Featured case study
St Andrews Aged Care Group · six sites · Victoria and NSW
Featured case study
Each site had worked out its own way of ordering. Nothing was being done wrong — it just meant nothing matched, new starters waited, and nobody at group level could say what a uniform actually cost.
6
Sites
2
States
1
Ordering process
01
What was agreed first
One garment set across the group, colour split by role so residents and families can tell care staff from kitchen, laundry and administration.
02
How sizes were captured
A fit kit to every site before a single bulk order was placed, so every person picked their own size rather than a manager estimating for them.
03
How it was staged
Site by site across a quarter rather than a group-wide switchover, so no site was ever short of uniforms while the change went through.
04
What changed after
New starters ordered against sizes already held, and reorders running from the same stitch file, so year-three garments match the original run.
What’s actually in one
So they can be compared, and so nothing important can be quietly left out of the one where it didn’t go well.
The arrangement being replaced, described without editorialising about the previous supplier. Most of the time the old setup was reasonable when it started.
The garment set, the colour split by role, and who made the call. Decisions, not recommendations — including the ones where they went against our advice.
Sites, sequence and timing. This is the part other organisations read most closely, because it is the part they have to live through themselves.
The hours their people spent on it, honestly. A case study that implies the client did nothing is a case study nobody believes.
Every study has this section, and if it says “nothing” it says so because the client signed off on that, not because we deleted a paragraph.
Anything about their operation comes from their records; anything about the order comes from ours. Figures we can’t source don’t appear.
Some organisations will describe everything they did and not put their name to it — usually procurement policy rather than reticence. We publish those as a sector, a state and a size (“a Melbourne medical centre, eleven staff”). Less persuasive to read, completely fine to do, and marked as anonymous rather than dressed up. See the interview versions →
Take part
The organisations reading this page are trying to work out whether a changeover is survivable. The most useful thing you can tell them is what it actually took, including the fortnight where it was annoying.
Roughly two hours of your time in total
A conversation, then a draft to read
Figures come from your records, not our guesses
You approve the final text in writing
Anonymous is fine, and so is changing your mind
Nothing is offered in exchange
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Mon–Fri, 8:30am–5pm AEST
We do, from a recorded conversation and from order records. The client then reads the whole thing and approves it in writing. A study is never published on the strength of a verbal yes.
No — they’re sourced. Anything about the client’s operation comes from their records and is checked back with them; anything about the order comes from ours. A number we can’t attribute doesn’t go in.
No. Nothing is offered in exchange, and nothing published is conditional on what’s said. A study with a discount behind it would have to be disclosed as one, which would make it worthless anyway.
Because how a supplier handles the bad week tells you more than how they handle the good ones. The Coastal Active study is on this page for that reason and stays there.
A story is the client’s account in their own voice. A case study is the working — sites, staging, timings and sourced figures. The same organisation can appear in both, and several do.
Yes, and it comes down the same day without a discussion. Approval to publish isn’t permanent consent.
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| Model — Women's | 5'7", wearing size S |
| Model — Men's | 6'1", wearing size L |
| Fit | True to size, tapered body |
| Length | Hip-length, V-neckline |
| Chest (CM) | Body Length | Sleeve | |
|---|---|---|---|
| XXS | 81–86 | 58 | 30.5 |
| XS | 86–91 | 60 | 31.5 |
| S | 91–97 | 62 | 32.5 |
| M | 97–102 | 64 | 33.5 |
| L | 102–107 | 66 | 34.5 |
| XL | 107–114 | 68 | 35.5 |
| 2XL | 114–122 | 70 | 36.5 |
| 3XL | 122–132 | 72 | 37.5 |
| 4XL | 132–142 | 74 | 38.5 |
